Transport Administration customer service department manager Kaie Rebane said that customer service has to be friendly, fast and of high quality. “Customer service representatives have to be well-trained and competent,” said Rebane. “They will have trainings or briefings every Thursday morning before the start of service.”
In the Saue and Narva bureaus, the working week will be increased to five days. Before, they were open on four and three days a week, respectively. More information on the service bureau opening times here https://transpordiamet.ee/en/service-bureaus
Please note that a reservation is required for pre-registration vehicle inspection in all service bureaus throughout Estonia. You can reserve a time here https://broneering.transpordiamet.ee/
The Transport Administration values the feedback of our clients. Starting from 12 July, customers calling on the information phone number will receive a text message with a link to a customer feedback survey. Answering is not mandatory and recipients can remove themselves from the survey list if they wish.
The purchase and sale of vehicles, applying for a driver’s licence, booking driving and theory exams and other actions can be completed through the Transport Administration’s e-service. You can read more about the service here https://transpordiamet.ee/en/node/7992
